WELCOME TO VICKY’S WORKSHOP. PLEASE BROWSE OUR PRODUCT SHOWCASE for all your personalised mugs and personalised gift ideas. We will also pay great attention to your personalised branded workwear range and design your new company logo for you.
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Vicky's Workshop specialises in supplying personalised items, so please read the terms and conditions below before purchasing.
AGREEMENT
1.These terms and conditions shall apply to all orders placed with Vicky’s Workshop by its customers
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ORDERS
2. Vicky's Workshop agrees to carry out the requirements of the customer in accordance with written specifications supplied by the customer to Vicky's Workshop and recorded in writing between the parties.
3. Vicky's Workshop does not take responsibility for the right to use images provided. By providing the image, the customer is taking the responsibility that they have the legal right to use the image for decoration purposes. Vicky's Workshop have the right to refuse orders, at their sole discretion, for (but not limited to): Offensive words and slogans, Offensive graphics and icons; Copyrighted material, Copyrighted images or phrases.
4. Please note that colour samples shown may not exactly match the colours of the actual garments.
5. For exact sizing, please consultant the sizing guide provided with each garment. Please contact us if you have any enquiries, as refunds are unavailable for decorated garments that do not fit.
6. Vicky's Workshop is unable to guarantee that the colours of decoration will be an exact reproduction of artwork.
7. All personalisation of products is completed by hand. Vicky's Workshop will endeavour to position the artwork on the product exactly as requested but is unable to guarantee the positioning will be an exact reproduction of the customers product design. Customers are unable to reject or return products on these grounds.
8. The quality of the personalisation will be dependent on the quality of the art-work received. Images may be uploaded in .jpeg, .pdf and .png format. Vicky's Workshop is not responsible for poor quality artwork supplied.
9. In the event of the customer wishing to change the design, artwork or other aspect of the order, this request must be provided by the customer in writing. Vicky's Workshop will endeavour to make the changes in accordance with this request but reserve the right to charge the customer any additional costs incurred and will notify the customer of these costs at the time of the request. Vicky's Workshop also reserve the right to amend the initial delivery time frame should any changes to an order be required. Orders requiring new artwork will not be started until artwork
is approved by customer. Products already personalised will not be able to be altered. For further details see cancellation policy below.
BEHAVIOUR
10. Unlawful behaviour, hate speech, bullying, promotions and spam etc of any kind will not be tolerated.
PAYMENT
11. Unless otherwise agreed payment for the goods ordered by the customer shall be made when placing order. Work will not be processed until payment is received. If credit terms are agreed and payment has not been made by the due date then Vicky's Workshop reserve the right to charge interest.
12. Title or ownership of the goods supplied by Vicky's Workshop to the customer shall not pass to the customer until such time as full payment has been made, full payment being the receipt of cleared funds in respect of the whole order relating to the goods supplied.
GENERAL
13. These terms and conditions are unless otherwise agreed deemed to apply to all orders and contract arrangements entered into between Vicky's Workshop and the customer including repeat or fresh orders from the customer.
14. For the avoidance of doubt if these should be any dispute under these terms and conditions or the contract between Vicky's Workshop and the customer then such dispute shall be dealt with under English law.
15. Vicky's Workshop points out that these terms and conditions do not in any way remove, restrict, hinder or take away from the customer any of their statutory rights.
DELIVERY
Delivery can be arranged at the customers cost. Local pick up direct from Vicky's Workshop is available.
The turnaround for bespoke or large business orders will be quoted on date of order.
CANCELLATION
We try to ensure the shortest possible turnaround time. This means that unfortunately it is not always possible to cancel or alter your order.
Expenses are incurred once an order is placed with us including artwork production, ordering of materials, and placement of orders with vendors which are subject to their cancellation or restocking policies and charges. If an order is cancelled or altered once placed, Vicky's Workshop reserves the right to charge for artwork, fees, restocking costs and any other expenses incurred by us from the time we received your payment and the cancellation/alteration request was received.
Vicky's Workshop
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